Business-hours coverage for your cloud or local environment. Alert triage, uptime monitoring, and monthly health reports. Month-to-month, 30-day cancellation.
Business-hours coverage for your cloud or local environment. Alert triage, uptime monitoring, and monthly health reports. Month-to-month, cancel with 30 days written notice.
P1 incidents (system down): 2-hour acknowledgment during business hours. P2 incidents (degraded): 4-hour acknowledgment. Incidents outside business hours are logged and addressed at start of next business day. For 24/7 coverage, see White-Glove Ops.
Your environment is watched during business hours, incidents are triaged fast, and a monthly report tells you what to do next.
Every engagement starts with a written brief that defines deliverables, duration, and a fixed price. No hourly billing. No vague statements of work. No surprise invoices when the scope runs over.
We map your current situation and tell you whether this engagement type fits the work in front of you. No obligation.
A plain-language document: what we deliver, when, and at what fixed price. If the scope changes, we renegotiate before extra work begins.
Runbooks, IaC, documentation, and full access credentials handed to your team at close. You own everything. No vendor lock.
Your cloud provider bills you directly at published prices. We never touch the invoice, never add a margin.
One number per engagement. The rate covers the full scope defined in the contract. No hourly overage.
Cancel any monthly retainer with 30 days written notice. Full handoff included at no extra cost.
We publish the engagement types but not the rates -- every scope is different. Schedule a call and we will tell you exactly what this engagement costs before you sign anything.
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